- CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
HOW DO I RETURN AN ITEM?
To return your bag, please visit our returns page.
CAN I EXCHANGE MY BAG FOR A DIFFERENT STYLE?
We are happy to exchange bags that are unused and in original condition.
DO YOU RESTOCK?
All of our beautiful bags are one off creations. If a style has sold out that you love, let us know and we may be able to find something similar for you.
HOW DO I USE A PROMOTIONAL CODE?
Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
WHAT IF MY ITEM IS FAULTY?
All of our bags are handmade, individual pieces and as such have characteristics that are as unique as their maker. These may include knots, slipped stitches or colour variations etc.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at firstname.lastname@example.org.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a refund for items that are full price and returned to us within 14 days after you have received your order. We will offer a gift voucher for items that are full price and returned to us within 30 days after you have received your order.
HOW LONG IS DELIVERY?
All of our orders are shipped with Australia Post. Once your parcel has left our HQ, it will arrive to you in approximately 1-3 business days. Delivery will take an extra day to Western Australia and South Australia.
International orders will take between 3-5 days.
WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders your parcel will be left in a secure place. If this is not possible you will be left a card to pick up your parcel from the nearest post office.
For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.
HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Among Equals as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing email@example.com to receive your tracking number.
To track your order, please go to http://www.australiapost.com
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then property of Australia Post. Among Equals is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at firstname.lastname@example.org.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD or PAYPAL.
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
You can email us at email@example.com.
All Among Equals bags must be laundered with care. The Highlands bags can be given a gentle hand wash in mild soapy water. Squeeze excess water and dry flat, do not wring.
Sepik and Ömie Tribe bilum are made from natural fibres and dyes and can not be washed in water. These are spot clean only with care as the natural dyes will run.
WEAR AND TEAR
If you damage a bag after wearing it e.g an accessory falls off because of ‘wear and tear‘ we cannot accept these items back for a return or exchange.
OWNERSHIP AND RISK
Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.
NEED ANY FURTHER HELP?
We are always working to improve your experience with online shopping; we would love to hear your feedback and ideas from placing your order to receiving what might be your first Among Equals bag.
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us or chat with us via Messenger.